MSP Partner Support
DNS works alongside MSPs — providing out-of-hours cover, overflow support, specialist escalation, and 24/7 visibility through the SEG Platform.
We're not here to compete with MSPs — we're here to extend them. SEG acts like additional manpower at a fraction of the cost of building full out-of-hours coverage internally, with deep CNC and manufacturing expertise where your team needs it most.
Specialist engineering support — from engineers who've worked on the factory floor.
Who We Support
MSPs Needing Out-of-Hours Cover
Managed service providers who need reliable out-of-hours, overflow, or specialist escalation — without hiring a full 24/7 team. SEG gives your clients 24/7 visibility while DNS backs your engineers.
MSPs with Manufacturing Clients
MSPs supporting factories, fabrication shops, and industrial sites where CNC, PLC, and legacy protocol expertise is needed. We provide the specialist depth your team can call on.
MSPs Facing Compliance Pressures
When your clients face Cyber Essentials, NIS2, or supply-chain security requirements, DNS brings Bitdefender, CyberSmart, and segmentation expertise to support your delivery.
Choose Your Support Model
Partner Support Plan
Monthly retainer, strategic partnership
Based on staff size & complexity
Ad-hoc Support
Per-ticket pricing, flexible support
per support ticket
What's Included
Helpdesk & Ticketing
Named engineers, not call centres — remote and on-site support
Monitoring & Alerts
24/7 infrastructure and security monitoring with instant alerts
Cybersecurity
Bitdefender, CyberSmart and Cyber Essentials compliance built-in
CNC & OT Escalation
Factory floor specialist escalation — the depth your MSP team can call on
Ready to Extend Your MSP With Specialist Engineering Support?
Whether you need out-of-hours cover, overflow capacity, or specialist CNC and OT escalation — we're ready to partner. Book a free assessment and we'll review how DNS can extend your team.