Support you can rely on.
Full MSP support for any client — with specialist CNC and legacy expertise.
DNS‑CCN provides structured, engineering-led support for home users, SMEs, industrial environments, and CNC/legacy systems. With over 20 years of IT experience, we deliver reliable support through ticketing, prioritisation, remote assistance, on-site engineering, and consultancy services.
Our Support Process
A structured workflow ensures every request receives the right attention from the right person.
Support Services
From everyday IT to specialist industrial systems — DNS‑CCN provides the full range of managed support services.
IT & Cloud Support
Microsoft 365, Azure, networking, servers, endpoints, and general IT support for home users and businesses.
CNC & Legacy System Support
Specialist support for Windows XP/NT, SMB1, RS‑232, DNC, and industrial connectivity environments.
Remote Support Hours
Remote troubleshooting for IT, cloud, networking, and CNC connectivity issues.
On-Site Engineering
Physical troubleshooting, CNC integration, legacy system support, and industrial network engineering.
Consultancy Blocks
Pre-booked hours for project work, migrations, upgrades, assessments, and infrastructure planning.
Support Retainers
Optional monthly retainers for clients needing ongoing support and predictable coverage.
Service Enhancements
Additional options to tailor support coverage to your specific requirements.
Extended Coverage Windows
Additional coverage options available depending on client requirements.
Priority Handling
Faster response for business-critical or production-impacting issues.
Scheduled Engineering Availability
Pre-arranged engineering time for planned work or maintenance.
Escalation Pathways
Structured escalation for complex, multi-system, or industrial environments.
Who We Support
DNS‑CCN works with home users, businesses, and industrial operations across the UK.
Home Users
General IT support, device troubleshooting, networking, security, and cloud services.
Small & Medium Businesses
Full MSP support including IT, cloud, cybersecurity, networking, servers, and consultancy.
Industrial & Manufacturing
CNC/legacy systems, industrial networks, RS‑232, DNC, and factory-floor connectivity.
SEG Platform (Launching Soon)
Support for SEG hardware and connectivity once released.
Cybersecurity & Compliance
Bitdefender, Cybersmart, and Kaspersky deployments and configuration.
Need support?
Whether you're a home user, a small business, or an industrial operation, DNS‑CCN is here to help.